Careers in General Practice in Bristol, North Somerset & South Gloucestershire
Based within Boots Broadmead in the centre of Bristol, Broadmead Medical Centre has been established for eight years and has a multi-disciplinary team that includes GPs and prescribing nurse practitioners.
The rooms used by the practice are well-equipped and of a high specification. The practice is on two levels, with two waiting and reception areas. Patient and staff facilities include disabled access, a customer lift and baby changing facilities..
Broadmead offers an in-house walk in centre (WIC) which provides a sit and wait service. You do not need to be registered at Broadmead Medical Centre to attend this service.The WIC will be able to see and treat you for minor illness and minor injury.
The Medical Centre offer a a mixture of same day appointments and appointments that can be booked ahead. There are also daily telephone appointments every day. We have an excellent team of nurses who areavailable for face-to-face consultations for minor illness nurse and for chronic disease management.
Broadmead hold monthly meetings to discuss complex patients and vulnerable patients. There is a clinical lead in key disease areas who can be consulted for advice. The team meets with multi-disciplinary teams on a monthly basis to review patients seen in the community and to ensure safe-guarding concerns are under regular review.
Broadmead offers a full range of contraceptive and sexual health services, implants and IUCD fitting. We manage complex patients with alcohol, substance misuse problems and often a dual diagnosis with mental health. We were awarded an ‘outstanding’ certification by The Care Quality Commision (CQC), for our care of vulnerable people.
The team also offers cryotherapy, minor surgery, full chronic disease management, child, adult and travel vaccinations.
Broadmead Medical Centre is part of BrisDoc Healthcare Services and the ICE (Inner City and East) locality which is part of Bristol CCG. Being part of BrisDoc means that the practice can retain its individual, independent feel while also benefiting from being part of a large and supportive organisation.
There are no partners at Broadmead so all clinicians are involved in decision-making and implementing improvements to clinical care.
Broadmead Medical Centre sets out to improve both the physical and mental health of our patients by delivering high quality, compassionate care to everyone, every time.
The practice has daily “Team Time” and holds monthly team meetings to discuss clinical and operational issues. There are also joint meetings between clinicians from Northville, the Homeless Health Service and Broadmead. BrisDoc hold annual road shows that all staff are encouraged to attend.
All staff are also encouraged to take part in ad hoc social events, charity fundraising events such as Macmillan ‘Bake Offs’ and Christmas jumper days, and the annual Christmas party.
In the most recent annual survey, staff said that they are proud of their work, know what is expected of them and that they feel their work is of a high quality and is satisfying.
Over 90% reported that they looked forward to going to work.
BrisDoc offer paid maternity, paternity and adoptive leave following after one year of service. Carers’ Leave and compassionate leave are also available.
Parents can also take advantage of a childcare voucher scheme.
Wherever appropriate, the practice offers opportunities for job share.
New joiners benefit from a full induction programme. Delivered in conjunction with BrisDoc, this includes a monthly meeting, and covers both statutory and mandatory training. There is a local programme for induction within the practice. This is an individually tailored induction that usually includes spending time with key personnel to learn about the practice, care pathways and the computer system.
Reviews take place at the end of the first week and the first month to ensure the new staff member has everything they need to perform their role, while an appraisal focuses on setting goals and objectives for the future. A six month probationary review takes place before the employee is made a permanent staff member.
Every staff member benefits from an annual appraisal in addition to regular meetings with their clinical lead or operational lead.
Staff are encouraged to undertake additional training relevant to their role and clinicians can take a week’s paid study leave to ensure their continued personal development..
BrisDoc has a policy that applies to all staff groups for any additional study leave.
Established just 8 years ago, the practice has grown from scratch and caters for a group of patients that have all moved into the area due to significant urban regeneration that has occurred over the last 20 years.
The practice has a mixed age demographic of predominantly younger people and students, with a small number of elderly people. The area has a mixed economy with some affluence from developments along the harbour-side and a high level of deprivation and homelessness. The practice welcomes patients of no-fixed abode and those who are seeking asylum.
Broadmead’s patient satisfaction results on the monthly Friends and Family feedback is over 90% expressing that they would be likely or extremely likely to refer a friend or family to the service. Scores from the National annual patient survey were higher than average, with nursing appointments scoring highly. CQC feedback was excellent, with the last CQC inspection scoring ‘Good’ across the board with ‘Outstanding’ for their care of vulnerable people.