Careers in General Practice in Bristol, North Somerset & South Gloucestershire
Taken over by BrisDoc in 2015, Northville’s new team of GPs and nurses have a collaborative approach to working together and with patients. This approach is already delivering significant health outcomes and will continue to enable further improvements.
The practice operates from a converted house and has five GP rooms, two well-equipped treatment rooms and a recently refurbished waiting room.
The practice offers a mix of same day and advance appointments, daily telephone appointments and face-to-face consultations with a minor illness nurse. The team also liaises with multi-disciplinary teams on a fortnightly or monthly basis to review patients seen in the community and ensure safe-guarding concerns are under regular review.
The practice holds quarterly meetings to discuss complex patients, vulnerable patients and common disease areas. The practice also has a clinical lead in key disease areas who can be consulted for advice.
Northville also offers a full range of contraceptive services, implants and IUCD fitting. The team also sees patients with complex alcohol, substance misuse problems and often a dual diagnosis with mental health.
Being part of BrisDoc means that the practice can retain its individual, independent feel while also benefiting from being part of a large and supportive organization. Because there are no partners at Northville, all clinicians are involved in decision-making and implementing improvements to clinical care.
Northville is part of a cluster within South Gloucestershire CCG grouped with other practices in the Bradley Stoke, Little Stoke and Stoke Gifford area.
Northville Family Practice sets out to improve both the physical and mental health of our patients by delivering high quality, compassionate care to everyone, every time.
The practice holds weekly team meetings to discuss clinical issues and a quarterly practice meeting to look at whole practice issues. There are also joint meetings between clinicians from Northville and Broadmead, and BrisDoc hold yearly roadshows and all staff are encouraged to attend.
All staff are also encouraged to take part in ad hoc social events, charity fundraising events such as Macmillan ‘Bake Offs’ and Christmas jumper days, and the annual Christmas party.
In the most recent annual survey, staff report that they are proud of their work, know what is expected of them and that they feel their work is of a high quality and satisfying.
Over 90% reported that they looked forward to going to work.
Northville holds a quarterly evening meeting to discuss whole practice issues.
BrisDoc offer paid maternity, paternity and adoptive leave following after one year of service. Carer’s Leave and compassionate leave are also available.
Parents can also take advantage of a childcare voucher scheme.
Where appropriate, the practice offers opportunities for job share. Over 90% of staff are part-time.
New joiners benefit from a full induction programme. Delivered in conjunction with BrisDoc, this includes a monthly meeting, and covers both mandatory training and a local programme in the practice. This is an individually tailored induction that usually includes spending time with key personnel to learn about the practice, care pathways and the computer system.
Reviews take place at the end of the first week and the first month to ensure the new staff member has everything they need to perform their role, while an appraisal focuses on setting goals and objectives for the future. A six month review takes place before the employee is made a permanent staff member.
Every staff member benefits from an annual appraisal in addition to regular meetings with a clinical lead.
Staff are also encouraged to undertake additional training relevant to their role and clinicians can take a week’s paid study leave to ensure their qualifications are current.
BrisDoc also have a policy that applies to all staff groups for additional study leave.
There is considerable housing development with many multiple-occupancy units in the area. And while there are no nursing homes in the area, there are a number of elderly patients with complex needs who have lived in Northville since its development in the 1940s and 1950s. A small number of patients are from black and ethnic minority backgrounds. The majority of Northville patients are of working age, aged between 20 to 60.
Patient feedback for Northville is excellent with scores for the annual patient survey higher than average and nursing appointments scoring highly.