Westbury on Trym Primary Care Centre

About the practice

The positive, professional, happy, hardworking team at Westbury On Trym PCC aim to provide a modern, inclusive Primary Care Service within a purpose-built health centre.

The practice has a highly organised appointment book with a range of appointment types. Patients are encouraged to book in advance as much as possible. Two excellent nurse practitioners see two thirds of on-the-day patients. Westbury On Trym also offers minor surgery and, as an innovative practice, encourages special interests.

Westbury On Trym Primary Care Centre is in the Affinity cluster.

Working environment, values and culture

The Westbury On Trym practice has a defined set of aims and values. They aim to:

• Care with compassion and consideration
• Be friendly, patient centred and approachable
• Be at the heart (and heartbeat) of the community
• To treat patients with respect and as individuals and value open two way communication
• Be reflective, forward thinking and constantly improving
• Be proud of a centre which offers a modern environment which is clean, calm and welcoming
• Offer great medical care and a full range of services
• Be a professional, efficient and happy team
• Maintain continuity and be alert to those with the greatest need
• To involve patients in their care.

The practice’s ethos and culture includes:

• Trusting their people
• Being proud of the team
• Recognising good work
• Being committed to and proud of the role each individual plays
• Taking ownership
• Having a no blame culture
• Developing mutual understanding
• Having fair and reasonable expectations
• Being transparent and treating people equally
• Caring about the team and wanting them to be healthy and happy
• Being a learning organisation which includes being reflective, constantly improving, flagging up where there is a problem and developing weaknesses
• Being calm and capable at every level, especially when dealing with difficult situations.
• The most recent staff survey rated the practice as ‘very good’ and described the team as very friendly and mutually supportive. Staff would say there is a can-do culture, an open attitude and an excellent physical environment in which to work.

There is a bi-annual home day for all staff, regular socials, charity and fundraising, role specific meetings and whole team meetings.

What we offer

The practice offers family friendly working wherever possible, including part-time working or flexibility that meets the needs of the role.

Staff can also benefit from unpaid leave, paid maternity, paternity and adoption leave, childcare voucher scheme, Carer’s leave and extended (sabbatical) leave based on length of service.

Learning and development

From the outset, new staff benefit from a full induction, buddy scheme and regular supervision. Most roles offer at least a two week induction which is comprehensive and can include shadowing or can be led by the individual, depending on the seniority of the role.

The practice offers, on a role-by-role basis, paid study leave, some funding towards courses and individual learning plans which may include support to achieve recognised qualifications.

There is a comprehensive meetings planner in place for the year. The practice also offers one-to-one support for all staff with line management responsibility. There are also quarterly reviews, in-house appraisals for GPs and cross-colleague shadowing sessions for clinical staff.

Our patients

The area of Bristol that the practice serves is varied: affluent but with pockets of deprivation.

Patients rate the practice as good.