Careers in General Practice in Bristol,
North Somerset & South Gloucestershire

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Careers in General Practice in Bristol, North Somerset & South Gloucestershire

Integrated Urgent Care Part Time Operational Roles - BrisDoc

  • Type: Permanent
  • Location: Bristol
  • Practice(s): Brisdoc

An exciting opportunity to work flexibly providing excellent ‘patient care by people who care’.


Responsible to: Team Manager for Integrated Urgent Care

Roles: We are recruiting to four Severnside operational roles

•             Call Handler

•             Cossham Host/Receptionist

•             Despatcher

•             Shift Manager Development

Salary: We offer a competitive salary for all roles which is dependent upon the role, weekday or weekend and shift timings. The salary range starts from £10.63-£11.39ph and goes up to £11.00-£11.90ph on completion of a successful six month probationary period.

Hours: All of our positions are part time with a variety of hours available across seven days a week, dependant on role.

Location: Severnside IUC service operates from Treatment Centres across Bristol, North Somerset, and South Gloucestershire.

Cossham Hospital, Greenway Centre,  Knowle West Health Park

168 Medical Group (Weston-Super-Mare) Clevedon Community Hospital

The IUC service is also provided from the BrisDoc head offices at Osprey Court (South Bristol).


Contact us: Please email for an application form or further information


Core Benefits

•             Competitive salary

•             NHS Pension

•             25 days annual leave plus 8 Bank Holidays pro rata (rising to 27 with length of service)

•             Up to three Annual Discretionary Bonus’s

•             Paid training time

•             Access to nhs discount scheme

•             Opportunities for ongoing training and development


About BrisDoc

BrisDoc is a proud provider of NHS services and has been delivering ‘patient care, by people who care’ with passion and commitment for over 20 years.

As an ‘employee-owned trust’, we are a forward thinking, dynamic and innovative Social Enterprise and run an exciting range of Primary Care services. These include the Severnside Integrated Urgent Care Service, GP Practices, and the Homeless Health Service. BrisDoc therefore provides great patient care 24 hours a day, 365 days a year to over 1 million patients across Bristol, North Somerset & South Gloucestershire.

By joining BrisDoc, you will be part of a multi-disciplinary organisation that prides itself on being a fantastic place to work, where you will feel truly valued and part of a family. BrisDoc supports colleagues to grow and develop in their roles in order to deliver high quality patient care across all our clinical services. We strive to ensure every member of the team feels proud of the work they do and the services we provide together.

As an employed member of the BrisDoc team, you are also a BrisDoc co-owner and will be able to contribute to the decisions we make to benefit our patients, workforce and the wider community. This includes seeking to continuously improve the healthcare we provide for patients, while protecting our environment, nurturing our staff and making a meaningful contribution to the communities we serve. The BrisDoc ‘Community Fund’ is a staff-led team which works closely with health-based charitable causes, both local and international, to invest time and money to improve lives in disadvantaged communities.


About Severnside

Severnside provides urgent primary care across the 24-hour period. It incorporates what was formerly known as the ‘out of hours (OOH) GP’ service, NHS111 (which is subcontracted by BrisDoc to Practice Plus Group) and the Weekday Professional Line (WDPL). The WDPL clinicians support admission avoidance and facilitate admission for adult medical patients in BNSSG.

Severnside is also integral to the innovative BNSSG ‘System Clinical Assessment Service (CAS)’. The System CAS brings together a multi-professional, multispecialty (currently General Practice, ED, mental health, paediatrics) clinical team to assess patients who may otherwise be sent to the Emergency Department or 999. This innovative work supports ‘right care first time’ in an integrated way.

Severnside Operational roles

SevernSide has a diverse range of operational roles available supporting the delivery of urgent primary care across the 24-hour period. We are currently seeking to recruit into the following roles.

IUC Call Handler. The Professional Line Call Handler team is based at Osprey Court Monday to Friday between 07.45 and 18.30 and weekends and Bank Holidays 07.00 and 23.00.  They take incoming calls from Healthcare Professionals seeking clinical advice or making medical admissions. The team also provide a safety calling service at peak times.

IUC Despatcher. This team is based at Osprey Court Monday to Friday 18.15-23.15 and weekends and Bank Holidays 07.45-23.00.   This team are responsible for co-ordinating patient face to face appointments, managing the despatching of our home visits and supporting the Shift Manager. 

IUC Shift Manager Development. This development role is based across two of our sites, Head Office and Knowle West Health Park Monday to Thursday 20.00-04.00 and then solely out of Knowle West Health Park Friday to Sunday 23.00-08.00. The core purpose of this role is to offer resilience to our team, building leadership, direction and operational management skills whilst providing support to the team during the course of the shift.

IUC Host (Receptionist). This role is based at Cossham Hospital, Kingswood and would be a combination of weekday evenings, overnights and weekends. Our receptionists host our treatment centres whilst in operation, supporting the clinicians, ensuring all of our operational checks are completed and that patients are welcomed.