Careers in General Practice in Bristol, North Somerset & South Gloucestershire
Overnight Shift Leader - BrisDoc Healthcare Services
- Type: Permanent
- Location: Bristol
- Practice(s): Brisdoc
Job summary
SevernSide has a diverse range of operational roles supporting the delivery of urgent primary care across the 24-hour period.
The core purpose of this role is:
- To oversee, co-ordinate and take responsibility for the operational management of shifts across the Bristol, North Somerset and South Gloucestershire service,
- To ensure that our patients care is managed effectively and to the required standards.
As part of the Shift Manager team, you will play a vital part in delivering our service leading the wider Operational Team. At all times the post holder must act in a manner consistent with our code of conduct.
At all times the post holder must act in a manner consistent with the code of conduct and appearance representing BrisDoc and the NHS
Main duties of the job
Operational Leadership
- To ensure that our patient advice queue, treatment centres and mobile fleet operate effectively and to the required standards,
- To ensure that appointments and home visits are arranged in a timely manner,
- To manage the interface with NHS 111 during the course of the shift and ensure that the demand coming into the service and the capacity available in the Integrated Urgent Care service are managed in line with contracted key performance indicators,
- To give direction and instruction to colleagues during the shift as required,
Call Handling
- To manage incoming calls to the professional line from Healthcare Professionals,
- To manage incoming calls to the patient line,
Resource Management
- To utilise and deploy the resources available to the service to the best effect throughout a shift,
Risk Management
- To agree operational responses to key risks facing the healthcare system during the out of hours period as required
About us
BrisDoc is a proud provider of NHS services and has been delivering 'patient care, by people who care' with passion and commitment for over 20 years.
As an 'employee-owned trust', we are a forward thinking, dynamic and innovative Social Enterprise and run an exciting range of Primary Care services. These include the Severnside Integrated Urgent Care Service, GP Practices, and the Homeless Health Service. BrisDoc therefore provides great patient care 24 hours a day, 365 days a year to over 1 million patients across Bristol, North Somerset & South Gloucestershire.
As an employed member of the BrisDoc team, you are also a BrisDoc co-owner and will be able to contribute to the decisions we make to benefit our patients, workforce and the wider community. This includes seeking to continuously improve the healthcare we provide for patients, while protecting our environment, nurturing our staff and making a meaningful contribution to the communities we serve. The BrisDoc 'Community Fund' is a staff-led team which works closely with health-based charitable causes, both local and international, to invest time and money to improve lives in disadvantaged communities.
For more information and to apply: Job Advert (jobs.nhs.uk)