Careers in General Practice in Bristol, North Somerset & South Gloucestershire
Hillview Family Practice premises are about to embark on a refurbishment programme.
The practice is home to a close knit team who love working together. Everyone is treated equally, all are supportive and friendly, and there is an open, honest approach to resolving any issues.
Access to the practice is extremely good with half of appointments same day for emergencies, half pre-booked and some telephone calls for queries.
Additional services include an in-house physio, a patient champion, Citizens Advice and a chiropractor. Wellbeing and counselling services are also available.
Hillview is part of the GO6 cluster of practices which also includes Lennard, Grange Road, Hartwood, Merrywood and Crest. The practice is working towards locality working.
The dedicated team of clinicians and staff at Hillview are committed to supporting patients and their families, both clinically and holistically, by providing high quality health care. Patients are treated with respect and dignity, whatever their race, religion or gender.
The team describe themselves as a close team of like-minded people who respect each other, support each other and enjoy working together. They work very hard but enjoy laughing together. Everyone rolls their sleeves up and helps out – there is no hierarchy at Hillview, with everyone treated equally.
All staff rate the practice highly and feel supported, listened to and respected. Some staff travel from Weston Super Mare to work here.
There are regular team meetings, social outings and most of the team tend to have a lunch ‘walk’. Regular coffee meetings help to maintain the close knit team.
The practice welcomes opportunities for family friendly working practices where possible and many staff work part-time.
The practice also operates a childcare voucher scheme and paid paternity, maternity, compassionate and carers’ leave.
From the beginning, new members of staff are helped to settle in with a full induction, buddy scheme, mentoring scheme and social events.
The induction takes place over a week covering all mandatory items. New staff then sit in with relevant staff members, then buddy up for a month or two to build confidence until they are able to work autonomously but with background support.
Wherever possible and relevant to the practice, development is supported and training is paid for. All staff access the LMC website for mandatory training and are encouraged to access other training where possible. For example, to get a greater understanding of how we all work, receptionists have sat-in (individually) in clinics to learn about treating things like asthma or diabetes, while others have visited the path lab or the hospice.
There are monthly MDT meetings, lead GPs for different areas, and meetings over coffee to discuss anything relevant. Management meetings take place weekly and clinical meetings also take place fortnightly.
Patients reflect the local, mixed demographic with a low elderly, middle age range. The area features high unemployment and the practice aims to treat challenges associated with drug and alcohol misuse.
The practice has seen a positive improvement in patient feedback since changing systems to allow patients to get the appointment they need with the person they need to see.
Feedback from the friends and family test is all positive.