Receptionist and
administrator jobs

A warm welcome awaits

The face of every practice, and essential to the delivery of high quality efficient care, receptionists and administrators are vital members of the team. These roles provide the opportunity to really make a difference and therefore offer high levels of job satisfaction.

Providing a warm welcome, typical duties include:

• Registering new patients and maintaining up to date records
• Answering queries or directing them appropriately
• Answering busy telephone lines and providing a friendly, efficient appointment booking service that directs patients to the most appropriate professional
• Contacting patients for results and follow-ups
• Providing a friendly, approachable and efficient service
• Supporting patients to navigate the health care system and access the appropriate resources for their needs
• Entering information into the patient record system, producing referral documents, letters to patients, responding to emails, etc.

Receptionists and administrative staff need to have good telephone and IT skills, an eye for detail when maintaining records, and be friendly and team-focused. Confidentiality, efficiency and being cool under pressure are all essential qualities, as are being supportive and compassionate - face-to-face and on the telephone when dealing with patients and their families.

As well as full-time roles, there are opportunities for part-time and flexible working, as well as variable hours contracts to cover the opening hours of the practices.

Learning and development

As receptionist and administrative roles continue to become even more varied, there are many opportunities to grow your skills, get valuable experience and develop your career.

All practices provide supported opportunities for development and training to meet both your needs and ambitions and those of the practice.

In practices across the region, there are opportunities to progress to become, for example, a team leader, patient services manager or operations manager.

Search receptionist and administrator jobs in general practice in Bristol, North Somerset and South Gloucestershire.